Privacy Policy

Rochelle Cote Interior Design Corp (Hereafter referred to as RCID) Privacy Policy

RCID Privacy Policy Overview

Welcome to RCID. As a customer of the RCIDfamily of companies, your trust is our most important asset. We take the protection and proper use of your personal information seriously and are committed to protecting your personal information in our possession. In order to preserve your trust, we want you to understand what personal information we may collect from you, how we use such information, and the choices you have regarding our use of this information.

In this policy, "personal information" means any information by which you can be identified or contacted, such as your name (first and last), address (city, state, zip), email address, telephone number, etc.

This Privacy Policy governs your experience on this website unless otherwise indicated.

Categories of Information We Collect

We collect personal information when communicating or interacting with you rochellecotedesign.com. Personal Information is any information that we can use to identify, locate, or contact you. Some examples of Personal Information we collect include:

• registering for a shopping account, Wish List or Product Review account on our website
• when you request that merchandise be sent to you or others, make purchases or returns with us, place an order with us online, via phone, mail, email or fax, or request an e- receipt
• fulfilling orders you place and delivering packages
• subscribing to rochellecotedesign.com Email Updates (our email newsletter) or other communications from us.
• your Financial Account numbers when transacting with us
• interacting with our websites or mobile sites, Wi-Fi, and other online services
• transaction information about how you interact with us such as purchase history, customer account information, computer and mobile device information and push notification  services you request
• when you apply for employment which may include your social security number or social insurance number
• through communications with you, or through the Rochelle Cote Interior Design Corp company.
• contacting us with a comment, question or complaint

We may also collect personal information about you from other third parties, such as demographic firms, to make our future service and marketing efforts more efficient and personalized for you. We may combine all information we collect and we may disclose this information within our corporate family of companies or our service providers. When you visit our websites or other online services we may also gather certain information automatically and store it in log files. This information may include Internet Protocol (IP) addresses or other device identifiers, browser information, Internet Service Provider (ISP), operating system, location, date/time stamp and clickstream data.

How We Use Your Information

We use the personal information that we and our service providers collect to conduct our business and to provide you with the best possible products, services and experience. We may collect and use your information to provide you products and services, notify you of product recalls or safety issues, process and respond to your application for current or future career opportunities, process membership requests when you apply or otherwise administer your participation in our programs, to respond to your comments, questions or complaints, determine your satisfaction with our programs and service, to personalize your experiences, if you ask us to, send you marketing communications, advertisements, and other information you have chosen to receive regarding our products, services, marketing or special events.


We also use your personal information for our everyday business purposes such as service improvements, security, payment processing, analytics, operations, fraud detection and prevention, reporting, making back-ups and legal compliance.

How We Share Your Information

To best serve you, we may share your personal information with other members of RCID and with service providers that provide support services to us or that help us market our products and services, administer our programs, operations, fulfill your requests, surveys, contests, sweepstakes and product reviews, or provide you with membership information. Service providers, third parties who perform services on our behalf, are contractually restricted from using your information in any manner other than in helping us to provide you with the products and services available from RCID. We may also, in certain instances, disclose your personal information when we have reason to believe that it is necessary to identify you, contact you, to advise you of a product recall, detect and protect you or us from fraud or theft, manage information security or bring legal action to protect your rights or the rights of RCID or others. We may also disclose your personal information when you ask us to do so or when we believe it is required or permitted by law.

Cookies, Web Beacons, and Other Similar Technologies

Our website uses "cookie", "web beacon" and "tag" technology. We use cookies, web beacons and tags to identify your device, provide website user authentication, conduct fraud prevention and management services, distinguish you from other visitors, record your IP address and understand your use of our site, and identify the name of the Web site from which you linked to RCID. This information is used for fulfilling contracts with our business partners, and to help us serve you better by improving our website design, as well as our products, services, and promotions. We do not otherwise track any information about your use of other websites. Information obtained through cookies, web beacons and tags may be shared with or obtained by service providers on our behalf.


A cookie is a small data file that is placed on the hard drive of your computer when you visit a website. A "session cookie" expires immediately when you end your session (i.e., close your browser). A "persistent cookie" stores information on the hard drive so when you end your session and return to the same website at a later date, the cookie information is still available. Web beacons and tags are small strings of code that are used in conjunction with a cookie and that allow us to record activity on our websites.


When you visit our website, we may use both a session and a persistent cookie. This RCID-placed cookie may contain information (such as a unique user ID) that is used to track your usage of our website and in some cases, your email address. Your email address is only saved in this RCID-placed cookie if you register with us. A web beacon allows us to capture certain additional types of information about a visitor's actions on a web site, such as a visitor's cookie number, the time, date, duration and number of page views, a description of the page where the Web beacon is placed, and details about any items that were purchased.
If you register with us, this RCID-placed cookie allows us to recognize you when you return to our website and provides you with access to your account information. If you save your information with or order from us, we may also use cookies to monitor and maintain information about your use of our website. If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our website in a manner that does not identify you. You can disable cookies at any time by using your browser options; however, if you turn off cookies, we will not be able to track your order or enable you to make a purchase from our website. In addition, we will not be able to recognize you as a registered user to allow you access to your account information.
We may use Flash Cookies (also known as Local Stored Objects) or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash technology that may be built into your computer or downloaded by you to your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games and perform surveys. They help us improve our sites by measuring which areas are of greatest interest to customers. We do not use Flash cookies for marketing or behavioral targeting purposes. Flash cookies are different from browser cookies and the cookie management tools provided by your browser will not remove Flash cookies. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.

Internet Advertising Programs

We use third-party service providers to serve advertisements (banners or links) on our behalf across the Internet

These advertising service providers may collect non-identifiable information about your visits to our website, and your interactions with our products and services. Such non-identifiable information does not include your name, address, email address or other personal information. The information is collected through the use of cookies and pixel tags (also known as action tags), which is industry-standard technology used by most major websites.
In addition to the information about your visits to our website, our service providers may also use the information about your visits to other websites to target advertisements for products and services available from RCID.


Third-Party Platform Advertising

We may also use platforms provided by companies such as Facebook and Google to offer you interest-based ads. These platforms allow us to personalize the ads that we display to you. We do not share any of your personal information, including your shopping history, with these platform vendors. RCID may convert your email address into a unique value which can be matched by our partner company with a user on their platform to allow RCID to serve you interest-based advertising. Although we do not provide any personal information to these platform vendors, they may gain insights about individuals who respond to the ads we serve.


Social Media Interactions

RCID invites you to socialize and share your inspiration, finds and purchases with your friends using Social Media tools such as Facebook, Twitter, Pinterest, Houzz and Instagram. If you choose to use these tools, you may be sharing certain profile elements, including your comments. This sharing is subject to each social media program's privacy policies. We also use Facebook Social Plugins to allow Facebook to share information and friends' activities with its members while they are on our website. For example, Social Plugins allow Facebook to show you and your friends' "Likes" on our product pages if you are logged into Facebook while shopping at rochellecotedesign.com. RCID does not receive or control any of the content from Facebook Social Plugins.

Your Information, Your Choice

To update us with your preferences, you may contact us using one of the following methods:
• Call 1-403-800-9226, or
• Email rochelle@rochellecotedesign.com, or
• Send your request to Rochelle Cote Interior Design, 7058K Farrell Rd SE, Calgary, Alberta, T2H 0T2
Please note your preference as stated below:

"I prefer not to receive email advertisements, such as updates regarding products and services, special promotions or upcoming events."
"I prefer not to receive direct mail advertisements, such as periodic catalogs and mailings regarding products and services, special promotions or upcoming events."
"I prefer not to receive marketing phone calls such as special events, special appearances, or promotions or new product arrivals from my salesperson or the company."

Your Access

We respect your need to be able to access and update the personal information that you have provided to us. We may request certain personal information to verify the identity of the individual seeking access to their personal information records.


Children's Privacy

RCID will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If you are under 13 years old please do not provide your information on our website.
If we become aware that an individual is under the age of 13 and has submitted any information to RCID for any purpose without prior verifiable parental consent, we will delete his or her information from our files

Security

We maintain physical, electronic and procedural safeguards to protect the confidentiality and security of personal information transmitted to us using this website. To help guard your information, our website uses Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only RCID is able to decode your information. Please note that email is not encrypted and is not considered to be a secure means of transmitting credit card information.
We also ask customers to carefully review their accounts and immediately report any unexpected activity to RCID and their issuing bank or credit card company. Additionally, we are asking all our customers to take measures to help protect personal information in their online accounts, including the following:
• Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses • Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal

Data Processing and Storage

RCID and its third party service providers may process or store your personal information outside of the United States or Canada and other countries. In accordance with the laws of those countries, in certain circumstances your personal information may be accessible by foreign law enforcement, regulatory bodies or other authorities. For more information of our use of foreign service providers please contact us as described below.

Policy Changes

This policy replaces all previous disclosures we may have provided you about our information practices. We reserve the right to change this policy, and to apply any changes to information previously collected, as permitted by law. If there are material changes to this policy or our information practices change in the future, we will notify you by posting the policy changes on our website.
From time to time, we may update this Privacy Statement to reflect new or different privacy practices. We will place a notice online when we make material changes to this Privacy Statement. Additionally, if the changes will materially affect the way we use or disclose previously collected Personal Information, we will notify you about the change by sending a notice to the primary email address associated with your account.

Additional Information

If you're not comfortable shopping online (and would prefer to make your purchase via telephone), just give us a call at 1-40-800-9226. Our Customer Service Representatives will be happy to assist you. For your convenience, RCID may link to unaffiliated third party websites. This Privacy Policy does not apply to unaffiliated third party websites.
If you have questions regarding our Privacy Policy please contact us at:

RCID Privacy


7058K Farrell RD SE
Calgary, AB
T2H 0T2
Email: rochelle@rochellecotedesign.com